At DROPPERSDREAM LLC (“we”, “our”, “us”), we are committed to providing transparent and straightforward payment terms for our video editing services. This Payment Policy outlines the payment procedures, accepted payment methods, and terms related to our services.

1. Service Rates

All prices and rates for video editing services are provided through our website, service quotes, or directly via email communication. Rates may vary depending on the complexity of the project, editing requirements, turnaround time, and any additional services requested by the client.

2. Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, and other major credit cards.
• Bank Transfers: Direct bank transfers for larger projects, as agreed upon with the client.
• PayPal: For Technical Purposes, We Avoid Paypal, But Clients might Pay us through direct bank transfer using XOOM powered by Paypal.
• Other Payment Methods: Additional payment methods (such as digital wallets) may be available upon request.

All payments are processed securely, and your payment information is protected under our Privacy Policy.

3. Deposit and Payment Schedule

• Deposit Requirement: A non-refundable deposit of [Insert Percentage] of the total project cost is required to confirm the booking and start work on the project. This deposit will be deducted from the final payment.
• Final Payment: The remaining balance must be paid upon completion of the project and before the final delivery of the edited video files. Final invoices will be sent via email or made available through the client portal.

For ongoing or retainer-based clients, a customized payment schedule may be agreed upon in advance, and billing will occur at regular intervals as outlined in the service agreement.

4. Late Payments

Invoices are due upon receipt, and full payment must be made within [Insert Payment Terms, e.g., 15 days] of the invoice date unless otherwise specified in the contract.

• Late Fee: Payments that are not received within the specified period will incur a late fee of [Insert Late Fee Percentage, e.g., 1.5%] of the outstanding balance per month, or the maximum allowed by law.
• Service Suspension: If payment is not made within [Insert Grace Period, e.g., 30 days] of the due date, we reserve the right to suspend work or withhold the delivery of completed projects until full payment is received.

5. Refunds and Cancellations

• Cancellation Before Project Start: If a project is canceled before work has begun, only the deposit amount will be forfeited. No additional fees will apply.
• Cancellation After Project Start: If a project is canceled after work has commenced, the client will be responsible for the cost of services rendered up to the point of cancellation. In some cases, this may exceed the deposit amount, depending on the progress of the work.
• Refunds: Due to the nature of video editing services, we do not offer refunds once the final product has been delivered. However, we are committed to ensuring client satisfaction and will work with you to resolve any concerns or requests for revisions in accordance with our revision policy.

6. Revisions and Additional Costs

Our video editing services include [Insert Number of Revisions, e.g., two] revisions as part of the agreed-upon package. Additional revisions or major changes beyond the initial scope may be subject to extra charges. Clients will be notified of any additional costs before extra work begins.

7. Project Delivery

Final projects will be delivered digitally via [Insert Delivery Method, e.g., cloud storage, email, or download link], once the full payment has been received. If physical media (such as DVDs or hard drives) is requested, additional fees for shipping and materials may apply.

8. Taxes

All fees are exclusive of any applicable taxes, which will be added to your invoice where required by law. The client is responsible for paying any applicable taxes, including but not limited to value-added tax (VAT), sales tax, or other local taxes.

9. Disputes

If you believe there has been an error with your payment or invoice, please contact us immediately at [Your Contact Email or Phone Number]. We aim to resolve any billing disputes amicably and as quickly as possible.

10. Contact Information

For any questions or concerns related to this Payment Policy, please contact us at:

DROPPERSDREAM LLC
Mirpur-12, Block-A, Road-7, House-51(4B), Dhaka, 1216, Bangladesh.
Email: [email protected]
Phone: +8801727-225492